Armalo pillar · Post-seed scaling
Customer support
Answer, resolve, and escalate customer demand across email, WhatsApp, and voice with a human-in-loop handoff.
Buyer: Head of CS / Ops
Live in the workspace
Customer support installs as a product-kit on the same multi-tenant runtime. Activate it from the workspace Pillar dashboard and the persona’s skills, loops, and integrations bind to the same identity.
The three numbers for Customer support
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- Qualified opportunities
real inbound messages that reached a real customer
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tickets resolved or escalated within the SLA window
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retention revenue + reduced churn versus the prior monthly baseline
Hero metric
Median response time
Unit: minutes · Source: first-touch delta time, computed from inbound event to agent or human reply
What installs
The 4 catalogue kits Customer support binds
- email-customer-service
- voice-customer-service
- ai-customer-service-desk
- multilingual-call-booker
Safety rails
Customer support requires these launch gates to clear before it can take live autonomous action:
- LG-02
The other four pillars
- 0 → 1
Engineering
Ship and safely operate real production software from the shared company workspace, not a throwaway scaffold.
- Early revenue
Marketing
Produce, qualify, and follow up on real demand with claims/rights review and human approval before any spend or send.
- Series A+ / regulated
Security
Run continuous attack-surface monitoring and evidence intelligence against the customer's own production.
- First enterprise deal
Compliance
Run the 9-agent compliance department against the customer's own framework obligations, evidence-tracked.