Armalo pillar · Post-seed scaling
Answer, resolve, and escalate customer demand across email, WhatsApp, and voice with a human-in-loop handoff.
Buyer: Head of CS / Ops
Live in the workspace
Hermes Concierge installs as a product-kit on the same multi-tenant Hermes engine. Activate it from the workspace Pillar dashboard and the persona’s skills, loops, and integrations bind to the same identity.
The three numbers for Hermes Concierge
real inbound messages that reached a real customer
tickets resolved or escalated within the SLA window
retention revenue + reduced churn versus the prior monthly baseline
Hero metric
Median response time
Unit: minutes · Source: first-touch delta time, computed from inbound event to agent or human reply
What installs
Safety rails
Hermes Concierge requires these launch gates to clear before it can take live autonomous action:
The other four pillars
Hermes Engineer
Ship and safely operate real production software from the shared company workspace, not a throwaway scaffold.
Hermes Growth
Produce, qualify, and follow up on real demand with claims/rights review and human approval before any spend or send.
Hermes Guardian
Run continuous attack-surface monitoring and evidence intelligence against the customer's own production.
Hermes Auditor
Run the 9-agent compliance department against the customer's own framework obligations, evidence-tracked.