Armalo pillar · Post-seed scaling
Support we are building to answer for you, starting with ourselves.
Your AI Cofounder is built to answer, resolve, and escalate across WhatsApp, voice, and email, and we are testing it on ourselves first. Email answering is in progress; the self-serve email pack is not available yet. You approve the handoff.
Buyer: Head of CS / Ops
Live in the workspace
Customer Support is running in workspaces today — work starts the moment you approve it. You approve what matters.
Proof · Illustrative sample
Support that answers first
Customer messages get a quick first reply, and the ones that need a person arrive with the full context attached.
Real customer stories are being cleared for publication — until then, this sample shows the shape of the outcome, not a measured result.
What Customer Support is measured on
- Real inbound messages
real inbound messages that reached a real customer
- Resolved or escalated
tickets resolved or escalated, measured on first-touch response
- Retention revenue kept
retention revenue + reduced churn versus the prior monthly baseline
How we measure
Median response time — target set with you at kickoff
Unit: minutes · Source: first-touch delta time, computed from inbound event to agent or human reply
This page states the method, never a pre-filled scoreboard.
What you can start
Work Customer Support can take on
- Answer customer email
- Answer customer calls
- Handle customer conversations
- Book calls in the caller's language
Safety rails
Customer Support asks you to approve what matters before spend or send.
The other four pillars
- 0 → 1
Engineering
Ship and safely operate real production software from the shared company workspace, not a throwaway scaffold.
- Early revenue
Marketing
Produce, qualify, and follow up on real demand with claims/rights review and human approval before any spend or send.
- Series A+ / regulated
Security
Continuous security monitoring of your own production — threats spotted early, evidence gathered for your review.
- First enterprise deal
Compliance
Collect SOC 2, HIPAA, and GDPR evidence from real operation. You approve what goes to the auditor.
Ready when you are
Put Customer Support to work.
Your AI Cofounder takes on the customer support work. Credits are prepaid, and new runs start only when your credits cover them.