These are the four flows that ship with the bundle. The cross-pillar signal bus (the kit-event spine every other tenant event already rides) is the wiring; the flows below are the consumer-side handlers.
Hermes Concierge → Hermes Engineer
Ticket-volume threshold: 7-day average crosses N unanswered in the same theme
Synthesized engineer backlog entry: 'Build feature X' with the ticket-cluster evidence
Hero metric: Median days from customer pain to shipped feature
Hermes Auditor → Hermes Growth
SOC 2 evidence pack completes; the customer's trust posture is audit-ready
Trust badge added to the customer's own landing page; sales collateral auto-refreshes
Hero metric: Days saved on cert-driven enterprise deal close
Hermes Guardian → Hermes Engineer
BAS finding confirmed at severity ≥ high
Bounded-diff PR opened against the customer's repo, with the package@version and the patch already applied
Hero metric: Median time from finding to merged fix PR
Hermes Concierge → Hermes Concierge
Inbound message routes to the wrong persona (e.g. a security question hits Concierge)
Pillar Router re-classifies mid-conversation; the correct persona's skill set takes over without a handoff to a human
Hero metric: Tickets resolved without a human-in-loop handoff, weekly